Self
Service

Assisted
Service

Field
Service

Project
Service
 
 

Consistent customer engagement experiences are at the heart of an organisations ability to build efficient streamlined business processes as well as fostering customer loyalty and increasing brand advocacy.

Service activities are significant customer touchpoints that give the organisation opportunities to strengthen, deepen and widen customer relationships.

Microsoft Dynamics CRM provides solutions multiple service channels, including customer self-service using a website customer service portal, assisted service for service desk personnel to track and manage service requests and incidents, field service desktop and mobile applications for on-site service visits to customers for maintenance or repair activities and a project service application for managing larger projects requiring multiple resources.