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Manage

 
Manage your environment efficiently and effectively with 365 Architechs support and training.

These additional services may be added on to a 365Accelerator package, other project work or purchased separately, to provide piece-of-mind and ensure maximum value is derived from your investment in Microsoft and related technologies.

Training

Increase User Adoption
    365 Architechs offer a range of Training Solutions
  • Introductory SharePoint training
  • Preparing administrators for supporting SharePoint environments
  • Helping experts update their understanding
  • One-on-one or group training
  • Up-skilling technical staff

Support Packages

Keep your critical systems functioning
    365 Architechs offer 3 support packages
  • An End-User Help Desk package offers support for your end users. It takes the stress of troubleshooting off your staff, and gives them someone to call.
  • Our Remote Developer package provides guaranteed development time of a senior consultant for your Office365 and SharePoint environment every month. It is a great add-on to an End-User Help Desk package, providing an escalation path for complex issues, as well as regular enhancements to your system. This package suits organisations who want to commit to on-going development of their environment with continual deployment of new features and solutions.
  • The Virtual Administrator gives you peace of mind, knowing someone is maintaining your Office365 environment. We check the health of your system, pre-emptively troubleshoot,
    and provide monthly reports.

 

Benefits:

  • Peace of mind with professional support
  • Timely access to the necessary expertise when issues occur
  • Maintain workforce efficiency by reducing the time spent troubleshooting

With our Australian-based contact centre, you communicate directly with technicians. You benefit from our team’s experience of delivering Office365 solutions.

We have the technical capabilities to deliver efficient and effective support via multiple communication channels, including telephone, email and our online support portal.

Help Desk services include:

  • Issue remediation
  • Application troubleshooting
  • Configuration support
  • Debugging and error analysis
  • Security and user management support

Benefits:

  • Continuous improvement of your Office365
  • Tailored to your specific requirements
  • Cost effective method of delivering customised coding

Office365 is constantly evolving. Ensure you receive an ongoing stream of new features and benefits through our Remote Developer service packages. Our expert consultants deliver enhancements that optimise the value of your Office365 system.

How does it work?
Users request a new feature, workflow or customisation through an online portal. The request is then approved by the required personnel within your organisation. Once approved, requests are prioritised and work is developed and delivered by 365 Architechs.

Remote Developer services include:

  • SharePoint Customisations
  • New features
  • Forms and workflows
  • Business intelligence solutions

Benefits:

  • Optimise performance of your system
  • Minimise downtime through preventative action
  • Comfort in knowing your systems are taken care of without impacting your business

A healthy environment requires proactive maintenance and management. You can achieve this without commitment to in-house resources through our Virtual Administrator. We provide regular reports on the overall health of your Office365 and SharePoint environments, as well as maintain ongoing performance tuning and review error logs.

Virtual Administration services include:

  • Server maintenance
  • Monitoring of events and logs
  • System health checks
  • Monthly reporting
  • Capacity management
  • Monitoring performance

Benefits:

  • Increase User-Adoption
  • Flexible options to suit your business
  • Ensure staff utilise the environment to it potential

Training with 365 Architechs ensures users understand and fully utilise the SharePoint features and technology, maximising value of the investment. Our training is tailored to specific customer requirements and can be conducted in the workplace, a classroom or our boardroom, for a range of experience levels.

Training options including:

  • Introductory SharePoint training
  • Preparing administrators for supporting SharePoint environments
  • Helping experts update their understanding
  • One-on-one or group training
  • Up-skilling technical staff